I have a bachelor’s degree in Marketing. My true devotion is Customer Support and Sales where I can use all my skills and energy. My other main interest is traveling, and by saying it I mean active and frequent trips to different countries, not a hotel experience once a year. Becoming a freelancer is my best solution so far!
NOTE: The price mentioned is per full 8h work shift, the price per hour for orders below 8h is 23 USD per hour.
My skills and qualities include:
– Experience with CRM systems and PureCloud
– English (B2 ), Russian (native speaker), Ukrainian (native speaker)
– High level of stress resistance
– Ability to find personal approach to any client
– Responding to customer queries and resolving issues of different complexity via chat, e-mail tickets and phone;
– Consulting existing and potential clients on the order procedures;
– Handling complaints;
– Sending itinerary and e-tickets to customers;
– Contributing to Aviacontact’s high customer service ratings.