I am a native Italian speaker also fluent in English and currently learning Russian looking for remote work in Customer Support. I am enthusiastic, confident and always looking for the best solution.
I have 2 years of experience in Customer Support at Support Your App.
NOTE: The price mentioned is per full 8h work shift, the price per hour for orders below 8h is 24 USD per hour.
My professional competence include:
- Maintaining communication between customers and development via chat/phone (hot calls only)/Zendesk tickets
- Creating templates for any new issue
- Consulting customers on technical issues related to the product
- Establishing contact via TeamViewer to help customers being unable to install the product (if needed)
I am a macOS, Windows, iOS and Android independent user. I accept both day shifts and night shifts (no more than 2 night shifts per week).
I am looking forward to starting our fruitful cooperation. Feel free to contact me and ask any questions.