Customer support representative Giovanni Grossi

I am a native Italian speaker also fluent in English and currently learning Russian looking for remote work in Customer Support.  I am enthusiastic, confident and always looking for the best solution.

I have 2 years of experience in Customer Support at Support Your App.

NOTE: The price mentioned is per full 8h work shift, the price per hour for orders below 8h is 24 USD per hour.

For Hour: $17.00
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My professional competence include:

  • Maintaining communication between customers and development via chat/phone (hot calls only)/Zendesk tickets
  • Creating templates for any new issue
  • Consulting customers on technical issues related to the product
  • Establishing contact via TeamViewer to help customers being unable to install the product (if needed) 

I am a macOS, Windows, iOS and Android independent user. I accept both day shifts and night shifts (no more than 2 night shifts per week).

I am looking forward to starting our fruitful cooperation. Feel free to contact me and ask any questions.

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